Policies

All Sales are Final and non-refundable, except for:
– Parties of fewer than 6 people, a Full Refund will be issued for Cancellations with more than 24 hours notification.
– Parties of 6 or more people, a Full Refund will be issued for Cancellations done more than 1 week before tour starts.
– If the tour is cancelled, a Full Refund will be issued.

Exchanges or rainchecks may be given at the discretion of management.
No shows may be given a raincheck at the discretion of management.
The tour will only be cancelled due to weather under conditions of Tornado Warning or Hurricane Force winds.

Yes, we guarantee that our tour guide does a great job. We do not guarantee that you will have a ghostly encounter or that a certain stop (for instance that a certain pub on the Haunted Pub Tour was to your liking), or that you will not get sweaty (this is Florida), or that something unforeseen will not happen. We were voted the BEST Non-Theatrical Ghost Tour in St. Augustine. We know we deliver a great product. If you feel that our tour guide was unprofessional then contact us and fill out our form and if we see that we are at fault then we will swiftly set things right by issuing you a compensation either partially or fully in the form of products, substitute tickets or funds.